At Heron Park Primary Academy, all staff are committed to providing the best possible standard of education, and we are continuously evaluating our performance in order to achieve this. We value feedback and always listen and respond to points raised by parents, carers and the wider community. If you are not happy about any aspect of the school, please let us know.

Your child’s experience is important to everyone at our school. We want to work together with you to ensure that your child is happy at school, and that they achieve their best. If you feel something has gone wrong, we want to hear from you.

It’s always best to begin by speaking with your child's teacher, letting them know what has happened and what you would like us to do to make it better. They will get back to you as soon as they can, usually within two school days.

If there is still more for us to do, you can ask us to take a more formal look. Please see our complaints policy on our policies page - click here.

The following link is the DfE/Parent Kind guidance to school complaints:

https://www.parentkind.org.uk/assets/parents-resources/Parent-Guide-to-School-Complaints.pdf