Oftsed and complaints procedure

Here at Heron Park Primary Academy we are committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.

On this page you will find the necessary 'Complaints procedures' policy that clearly outlines the complain procedure and provides families with the contact details for Ofsted.